Why this belongs in the DOS Knowledge Library
Green functional KPIs can create false confidence when leaders cannot see the cross-functional system. This article introduces enterprise friction, the Executive Altitude Gap™, enterprise signals, and the need to supplement departmental measures with visibility into handoffs, rework, decision latency, customer effort, and operating reality.
DOS concepts connected to this publication
This page serves as the permanent DOSSYSTEM.org reference for the publication. The downloadable PDF preserves the designed publication edition; the related links connect the article back to the governing DOS methodology.
Published source document retained as part of the DOS intellectual-property and thought-leadership archive.
